Frequently Asked Questions (FAQ)

Flight Deals Limited is a New Zealand-based travel agency providing domestic and international flights, holiday packages, cruises, travel insurance, hotel bookings, visa assistance, and corporate travel solutions. We work with leading airlines and travel suppliers to help customers plan their journeys.

You can make a booking by:

Your booking is confirmed only when:

Yes. Airfares and travel prices are subject to availability and may change at any time before ticket issuance. Prices are not guaranteed until your booking has been confirmed and your ticket has been issued.

We accept various payment methods, including:

Additional payment processing fees may apply depending on the payment method used.

Most bookings can be changed, subject to:

Some promotional fares may not permit changes.

Cancellation requests must be submitted to Flight Deals Limited. Whether a refund is available depends on the airline's or supplier's fare conditions. Administration fees may also apply.

Refunds are processed after the airline or supplier authorises and releases the funds. Depending on the supplier, processing may take several weeks.

Airlines occasionally change schedules or cancel flights due to operational reasons. If this happens, we will notify you as soon as we receive the updated information and assist you with the options offered by the airline.

No. Flight Deals Limited acts as a travel agent. Airlines and travel suppliers are responsible for operating the travel services they provide.

Yes. We strongly recommend purchasing comprehensive travel insurance to protect against unexpected events such as medical emergencies, cancellations, delays, lost baggage and other travel disruptions.

No. Visa decisions are made solely by the relevant immigration authorities. While we may assist with visa applications, we cannot guarantee approval.

Visa requirements vary depending on your nationality, destination and purpose of travel. Our consultants can provide general guidance, but travellers are responsible for ensuring they meet all visa and entry requirements.

Many countries require your passport to remain valid for at least six months beyond your intended return date. Please check the requirements for your destination before travelling.

No. Your airline ticket must exactly match the name shown in your passport. Incorrect names may result in denied boarding or additional airline charges.

Yes. We can arrange travel insurance through our insurance partners. We recommend purchasing insurance at the time of booking.

If you miss your flight, airline fare rules will apply. Many airlines treat missed flights as a "No Show," which may result in cancellation of the remaining itinerary and loss of the ticket value.

Refundability depends on the hotel's cancellation policy and the rate selected at the time of booking. Some discounted rates are non-refundable.

No. Airline tickets are generally non-transferable and may only be used by the passenger named on the ticket.

Yes. We are committed to protecting your personal information and handle it in accordance with the Privacy Act 2020 (New Zealand). Your information is shared only with suppliers and service providers as necessary to complete your travel arrangements.

Please contact us immediately. Some errors may be corrected without significant cost if reported promptly, while others may require airline approval or a new ticket.

As a general guide:

Always follow the airline's recommended check-in times.

Yes. We can help arrange services such as wheelchair assistance, special meals, unaccompanied minor requests and other special requirements. Requests are subject to airline or supplier approval.

Travel disruptions caused by weather, natural disasters, pandemics, government restrictions or other unforeseen events are generally governed by the airline's or supplier's policies. We will assist you in obtaining the options available.

You can contact us by telephone, email, WhatsApp, Messenger or by visiting our office during business hours. Our team will be pleased to assist with bookings, changes, cancellations and general travel enquiries.